Missed calls are missed jobs
Plumbers, cleaners, HVAC, landscapers, and similar teams lose work when they are on-site. Chatoo answers the website and the phone, qualifies the job, and books a visit — or takes a detailed message your crew can action between stops.
Home-service workflows
Job qualification
Collect job type, address or postcode, urgency, access notes, and preferred visit window. If you only cover certain areas, encode that in knowledge so the agent can say no early.
Emergency vs routine
Define what counts as urgent. Emergencies can escalate immediately with a callback promise; routine jobs stay on the booking path.
Quote requests
The agent can explain how quoting works and capture photos/notes instructions. Firm pricing for complex jobs should escalate — do not let the bot invent a number that is not in your sources.
After-hours answering
Nights and weekends are when homeowners notice the leak. Coverage here is often the highest-ROI starting point.
Sample qualification script (customize in knowledge)
- What service do you need?
- What is the address / service area?
- Is this urgent (no heat, active leak, safety issue)?
- When can someone be on site?
- Best callback number?
Channels
| Channel | Role | | --- | --- | | Phone voice | Catch callers who will not fill a web form | | Website chat | Help people already comparing providers | | Human inbox | Dispatch, complex quotes, angry customers |
Proof to add as you grow
Replace generic claims with your own: missed-call recovery rate, after-hours bookings, average speed to qualify. Until then, measure those outcomes in your first 30 days on Chatoo.