How to reach us
Sales / demos
Want help choosing Inbox vs Starter AI vs Growth, or a walkthrough of chat + voice? Email sales@chatoo.io with:
- Your industry and country
- Monthly chat and/or call volume (approximate)
- Whether you need website chat, phone voice, or both
- Any must-have integrations
Expected response: within one business day (Monday–Friday).
Product support
Existing customers: sign in and use in-app help, or email support@chatoo.io from your account email with your workspace name.
Expected response: within one business day for standard plans; priority support follows the entitlements on your plan.
Security / privacy
Email support@chatoo.io with subject Security or Privacy. Do not include passwords, full card numbers, or unnecessary personal data in the first message.
Self-serve options
What happens after you write
- We route sales vs support based on your message.
- We reply with clarifying questions or a proposed next step (demo, trial on Growth, or troubleshooting).
- If we cannot help, we will say so clearly rather than over-promising.
Chatoo does not publish a walk-in street address on this page. For contractual notices, use the contact method specified in your customer agreement or the legal policies.