What this chatbot is for
Chatoo’s website chatbot is built for service businesses that get the same questions every day: hours, pricing, availability, “do you cover my area?”, and “can I book?”. It answers from content you approve, keeps a transcript your team can read, and hands off when the request needs a person.
It is not a general-purpose open-web bot. If the answer is not in your knowledge sources, the agent should ask a clarifying question or escalate — not invent a policy.
What customers can do in chat
- Ask routine questions about services, hours, locations, and policies
- Leave contact details so your team can follow up
- Start an appointment request with service, preferred time, and notes
- Continue with a human in the shared inbox when AI allowance ends or confidence is low
How setup works
- Create the agent in Chatoo and connect the website widget.
- Import approved sources — website pages, FAQs, service menus, booking rules. Remove outdated or conflicting statements first.
- Define escalation — complaints, refunds, medical/legal advice, or anything outside your sources should go to a person.
- Test with real questions your team already answers. Fix gaps in knowledge before publishing.
- Publish and review transcripts in the first week. Improve the source content when the agent escalates repeatedly on the same topic.
Guardrails that keep answers trustworthy
| Rule | Why it matters | | --- | --- | | Answer only from approved sources | Prevents invented prices, hours, or promises | | Escalate when unsure | Protects trust when the request is ambiguous | | Human inbox continuity | Customers are never stuck when AI messages run out | | One brain with voice (on Growth+) | Chat and phone stay consistent when you add voice |
Who it fits
Best for salons, home services, clinics, consultants, and local teams that want website coverage without hiring overnight staff. If you need phone answering as well, start with the same agent and enable voice on Growth or above.